Service Agreement

Terms of
Service.

Clear terms for a great working relationship. Let's build something amazing together.

Last Updated: December 2024

Welcome to the Network.

These Terms of Service govern your use of our website and the services provided by Frostbyte Digital ("we," "us," or "our"). By using our services, you agree to these terms. We believe in clear communication and mutual respect. If you have questions about any of these terms, please reach out to us.

Services We Provide

  • Web Design & Development: Custom website creation and optimization
  • Search Engine Optimization: Improving your online visibility
  • Digital Marketing: Social, content, and advertising campaigns
  • Branding & Strategy: Logo design and brand development

Specific services, deliverables, timelines, and pricing will be outlined in individual project agreements or proposals.

Your Responsibilities

  • • Provide accurate and timely information and materials
  • • Respond to communications within a reasonable timeframe
  • • Provide necessary access to accounts and resources
  • • Own the rights to any content or materials provided to us
  • • Make payments according to the agreed-upon terms

Payment Protocols.

Pricing

Service fees are outlined in individual proposals. Prices are subject to change with notice.

Schedule

Terms vary by project. Typically, we require a deposit before work begins.

Late Payments

May result in project delays or suspension of services until payment is received.

Refunds

Determined on a case-by-case basis and outlined in your agreement.

Intellectual Property

Your Content: You retain ownership of all materials you provide. You grant us a license to use it for project delivery.

Our Work: Upon full payment, you receive ownership of the final deliverables created specifically for you. We retain the right to display your project in our portfolio.

Timelines & Revisions

Project Timelines: Estimated timelines may be affected by delays in client feedback or unforeseen circumstances.

Scope Changes: Most projects include specific revision rounds. Significant scope changes will be discussed before proceeding.

Limitation of Liability.

We provide our services "as is" and cannot guarantee specific business outcomes such as exact search rankings, sales conversions, or follower growth. Our liability is limited to the amount paid for services. We are not liable for indirect, incidental, or consequential damages.

Termination

Either party may terminate services with written notice. Payment is due for all work completed up to the termination date. We may terminate services if payment terms are violated or terminal breach occurs.

Website Use

Use the site for lawful purposes. No unauthorized access attempts. Content reproduction requires permission. Respect all intellectual property rights.

SMS Messaging Terms.

These SMS Messaging Terms govern the Frostbyte Digital SMS Notifications program and apply in addition to the rest of these Terms of Service. By opting in to receive text messages from Frostbyte Digital or from a business operating the Frostbyte Receptionist platform, you agree to the terms below. For full details on how we handle your phone number and opt-in data, see our Privacy Policy — SMS section.

Program Name

Frostbyte Digital SMS Notifications.

Program Description

Transactional and operational text messages related to the Frostbyte Receptionist platform, including missed-call follow-ups, appointment booking confirmations, appointment reminders, message-received acknowledgements, and account notifications.

Message Frequency

Message frequency varies. Typically up to 5 messages per appointment transaction and fewer than 15 messages per month per customer.

Message & Data Rates

Message and data rates may apply. Charges are determined solely by your mobile carrier. Frostbyte Digital does not charge you for receiving SMS messages.

Opt-Out & Help Instructions

You can cancel the SMS service at any time. Simply text STOP to the number you received messages from. After you send STOP to us, we will send you a reply confirming that you have been unsubscribed. You will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending messages to you again.

We also honor these opt-out keywords: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@frostbytedigital.io.

How You Opt In

By (a) verbally agreeing during a call with a Frostbyte Receptionist-powered business, (b) checking the SMS consent box on our contact form, or (c) providing your number and consent during Frostbyte Digital account signup.

Supported Carriers

SMS service is available to recipients in the United States on major participating carriers. Carriers are not liable for delayed or undelivered messages.

Eligibility

You must be at least 18 years of age, or have your legal guardian's consent, to enroll in the SMS program.

Privacy & Third Parties

We will not share, sell, or disclose your mobile number or opt-in data to third parties or affiliates for marketing purposes. See our Privacy Policy.

Support Contact

Questions about SMS messaging can be directed to support@frostbytedigital.io. For privacy-specific inquiries, contact privacy@frostbytedigital.io. Frostbyte Digital LLC, Alaska, United States.

Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the new protocols.