Operator · Answers enquiries. Chases quiet quotes.
Quiet quotes get chased. Every enquiry gets answered.
Operator drafts the follow-up the moment a lead goes quiet or a new email comes in – you approve it, then it sends. Flat $75/month, no contract.
$75/month founding price, locked for life · or $750/year – two months free · no contract, cancel any time
Windows 10 or 11 · nothing listens for connections on your machine
On a Mac? Paste this into Terminal:
curl -fsSL northtek.io/operator/install.sh | bash
Installs everything it needs, including its own Python – nothing else to set up. Same jobs either way, through the same accounts you connect.
Quote gone quiet · 11 days
“Hey Mike – just checking in on the $2,400 quote for the deck rail. No rush, let me know if you’d like to move ahead or if it’s a no.”
Unread enquiry · 4 minutes ago
“Thanks for reaching out. Yes, we do gutter cleaning – I have an opening Thursday afternoon. Want me to pencil you in?”
The problem
Quotes go quiet. Emails sit unread. You find out when it’s too late to win the job.
Every trade forum says some version of the same thing. You send a quote and hear nothing back – no yes, no no, just a thread that goes cold while you’re on the next job. An enquiry lands while your hands are covered in something, and by the time you get to a keyboard the moment to reply fast has passed. None of that is a decision your customers made about you. It’s a habit – theirs, and yours, of letting a thread go quiet because there’s no time left in the day to reopen it.
What Operator actually does
Five jobs. Three read Gmail. Two watch the public web.
Not thirty-seven capabilities. Five, and they all work today. The three that read your mail touch only the Gmail account you connect, and draft what you’d otherwise have to write yourself. The other two read public web pages – your own site, and your own public listings – and nothing private. None of them answer your phone, send a text, or find you a new lead.
Job one
Chases quiet quotes
It watches the quotes you’ve already sent. If one goes 3 to 45 days without a reply, it drafts a short nudge that names the number and gives them an easy way to say no. It won’t chase anyone who already answered, and won’t chase anyone who already told you no.
Queued for your yes/no. It never sends on its own.
Job two
Answers enquiries
It checks your inbox roughly every 15 minutes. When a new enquiry lands, it drafts a reply using what you’ve told it about your business – your hours, your services, your prices. If it doesn’t have the facts to answer honestly, it says so instead of guessing.
Sends only if you’ve set the rule to auto. Otherwise it waits for you.
Job three
Chases unpaid invoices
It watches the invoices you’ve already sent. If one goes 7 days without a reply, it drafts one polite reminder – never a second, firmer one. Any hint they’ve already paid, or any reply at all, stops it for good. It can’t see your bank account, so the reminder itself tells them to ignore it if they’ve already paid.
Queued for your yes/no. It never sends on its own.
Two more jobs run in the background without asking, because they only watch. Every morning it checks that your site loads and still shows a way to reach you – a form, an email link, or a phone number. Once a week it checks that your phone number, name, email, and address still match what’s actually posted on your public listings – and tells you if they don’t. Neither one fixes anything, just flags it.
Before anything sends
It drafts. You decide. That’s the whole trust model.
Replies to enquiries follow a rule you set: never send them, ask me first, or just send it. Ask-first is the default. If you haven’t set a rule for something, it asks – silence is never taken as permission. Quote nudges and invoice reminders go further – they always wait for your yes, on every account, with no setting that changes it.
A rule you set to “never” stops a reply before it even gets drafted, not after. It only reasons from facts you gave it – it won’t invent a price or a phone number to fill a gap. The jobs that read your mail touch nothing but the Gmail account you connect. The two that watch the public web read only your own site and your own public listings – nothing private, and no inbound connections accepted on your machine.
Nudge · quote to J. Ramirez
chase-quiet-quotes · quiet 14 days
Reply · “Do you do sump pumps?”
answer-enquiries · unread 6 min
What it costs
One flat price. No credits to run out of.
Most tools in this category meter you by the action or the credit, and you find out the real bill mid-month. Operator is flat: $75 covers every enquiry it answers and every quote it chases, however many there are. It was built for a one or two truck operation, not a 10-to-50-person sales team – and every reply is a draft waiting on your yes or no, not a bill for whatever it decided to do on its own.
Founding price · first 25 businesses
Locked at $75 for as long as you stay. When the founding seats are gone, the price goes up – yours doesn’t. No contract, cancel any time.
- Every job, no limit on how many enquiries, quotes, or invoices it handles
- Every draft, approval, and send recorded as a signed local receipt
- Bring your own AI keys if you’d rather – your models, your account, your data
- Cancel whenever – the record stays yours
Why $75? No investors. You’re not funding a sales team – you’re paying for the software.
Getting started
- 1 Pay and set your password From the welcome email. The dashboard walks you in from there.
- 2 Connect Gmail The one connection the mail jobs need. Nothing else to hook up.
- 3 Set your rules Never, ask first, or auto – for each job. Ask-first is the default.
What it shows you
A plain-English line every week. A receipt for every action.
Your Memory & Receipts page reads like a note, not a dashboard full of charts: “Answered 3 enquiries · chased 1 quiet quote.” No made-up dollar figure gets attached to that unless you’ve told it what a typical job is worth to you – it won’t invent a number to make itself look good.
Verified
It sent it, and got confirmation back that it landed.
Unconfirmed
It sent it, but couldn’t prove it landed. You get told, instead of it guessing.
Failed
It couldn’t do it, and names the exact step that stopped it.
Every action is also written into a signed, tamper-evident record that stays on your machine, each one chained to the one before it. Tamper with an entry and the next one stops matching – that’s how you’d know. It’s not a legal document and we don’t pretend it is. It’s there so you can check your own account, not to win an argument in court.
Questions
The stuff you’d ask before paying for anything.
Is there a contract?
No. $75 a month or $750 a year, month to month underneath either one. Cancel any time – no retention call, no “let me get my manager.”
What does it actually connect to?
Gmail, for the jobs that read and draft your mail. Two other jobs read public web pages – your own site and your own public listings – and nothing private. It doesn’t touch your phone, your texts, or any other inbox.
Does it call anyone, or send texts?
No. Plenty of trade owners have a story about a customer hanging up the second they realized they were talking to a bot. Operator stays out of that entirely – email only, and only with your OK.
What about the jobs that aren’t built yet?
They say so, in your dashboard, in those words – “not built yet.” We’d rather you know what’s missing than find out the hard way.
Where does my data live?
Your Gmail stays your Gmail. Receipts and your local record stay on your machine. Revoke the device and it comes off completely.
Who do I actually talk to?
A person, not a ticket queue: info@northtek.io.
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